Important Update: District-wide Temporary Internet Service Disruption and Ongoing Resolution Efforts

Dear Jasper County Parents and Staff,

We hope this message finds you well. We are writing to inform you about a current issue affecting the internet service across our entire district, provided by Hargray/Segra. Please be assured that we are actively addressing the situation, and we appreciate your patience and understanding during this time.

We have already submitted a support ticket to Hargray/Segra and are in close communication with their technical support team. They are diligently working on identifying and resolving the issue as quickly as possible. We understand the importance of having a stable and reliable internet connection for our educational community, and we are committed to restoring the service as soon as we can.

In the meantime, we kindly request that you bear with us as we work through this challenge. We will continue to update you with any significant progress or changes in the situation. Should you have any questions or concerns, please don't hesitate to reach out to our administration team. Your feedback and understanding are invaluable as we navigate this temporary disruption.

We will promptly alert you once the matter has been resolved. Thank you for your patience and cooperation during this time.

Once again, we apologize for any inconvenience this may cause and appreciate your support as we work toward a resolution.

Sincerely,